Shipping
Yes, we offer international shipping to most countries. If your country/region is not available for shipping, please contact our customer service team for more details.
Our order processing time is typically 2-4 business days. Depending on your chosen shipping method, delivery can take anywhere from 3 days to 6 weeks. If there are any shipping delays, we will notify you promptly.
We offer three shipping options to suit different customer needs:
- Free Standard Shipping: Estimated delivery within 3-6 weeks.
- Expedited Air Shipping: Estimated delivery within 2-3 weeks.
Yes, all orders are trackable. You will receive an email with tracking information once your order has shipped.
We offer a 30-day return policy. The returned items must be in their original packaging and unused. Please note that customers are responsible for the return shipping costs.
If you receive a damaged or defective item, please contact our customer service team within 48 hours. We will arrange for replacement parts or a return. For damaged parts, we will provide replacements rather than issuing a refund.
Product
Our website provides detailed product descriptions and size diagrams to help you choose the right product. We also showcase lighting effects and product images to give you a clear idea of how the item will look in your space.
If your order has not yet been shipped, you can contact our customer service team to make changes. Once your order has shipped, we cannot make modifications, but we can assist with returns or exchanges.
Other
We accept a variety of payment methods, including credit cards (Visa, MasterCard, etc.), PayPal, and other common online payment options.
Cancelling orders is only possible within 24 hours after order confirmation. After this time, we cannot provide a refund. However, if the order hasn’t been shipped yet, we may still be able to cancel it. Please contact us if you haven’t received the shipment confirmation, and we’ll assist you accordingly.