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Shipping Policy and International Orders
We are committed to providing you with the best shopping experience, including detailed shipping policies and transparent international order processing. Learn more about shipping and delivery times below.
How is the shipping cost calculated for international orders?
We offer free shipping for international orders.
Shipping coverage for international orders:
We offer free shipping to the following countries and regions:
United States, Canada, Japan, Saudi Arabia, Kuwait, Philippines, United Arab Emirates (UAE), South Korea, Australia, Denmark, Russia, Croatia, Austria, Greece, Germany, Italy, Norway, Czech Republic, Belgium, France, Ireland, Sweden, United Kingdom, Netherlands, Portugal, Spain.
If your region is not included in our free shipping coverage, we sincerely apologize. If you still wish to purchase the product, please contact us, and we will calculate the shipping cost for you separately.
When will the item be shipped?
The item will be shipped within 2-4 business days after your order is confirmed.
Where are the items shipped from?
Items are shipped directly from our factory in China.
Factory address: Factory Building No. 7, Youwan Industrial Zone, Jianghai District, Jiangmen City, Guangdong, China.
Shipping Times for International Orders
We offer free shipping on international orders, but transit times may vary due to several factors. Typically, international orders take about 21-42 days (approximately 3-6 weeks) to arrive (door-to-door), but this may vary depending on customs procedures in the destination country, local shipping conditions, and weather.
How do we ship your package?
Typically, we use standard shipping for your package, but we also offer expedited shipping services if you need faster delivery.
What is Standard Shipping?
Standard shipping is free, door-to-door. We use ocean shipping combined with local UPS delivery. Orders using standard shipping typically arrive within 21-42 days (approximately 3-6 weeks). You do not need to pay any additional fees for standard shipping, and all orders can be shipped using this method to our supported destinations (excluding second delivery failures or return fees).
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Some products are custom-made; please refer to individual product pages for production and shipping lead times for custom-made products.
What is Expedited Shipping?
Expedited Shipping usually involves China Post Airline, EMS, UPS, FedEx, or DHL. Express shipping typically arrives within 2-3 weeks, and the fastest option can deliver your items within 10-15 business days.
Please note that you are paying for express delivery without customs duties. Payment of any duties and customs charges is your responsibility, and we are not liable for these charges.
Expedited shipping rates vary depending on the shipping option you choose, as well as the weight, dimensions, destination, and other factors of your order. You can check the exact shipping cost at checkout.
If the package does not arrive on time, please contact us.
How do I track my order?
You can track your package via the following website: https://loonglight.com/apps/17TRACK
We offer tracking for all orders to ensure you are always aware of the status and location of your order. If you are unable to track your package through this website, please contact us, and our customer service team will provide you with detailed tracking information.
Changes to Estimated Delivery Date
We, or our delivery partner(s), will notify you of any reasonable changes to the estimated delivery date if events outside our or our delivery partner's control delay or prevent delivery from taking place on the original date or time. Delivery will occur when we deliver the products to the address you provided. If we are unable to deliver your products within 90 days, we will:
- Inform you
- Cancel your order
- Provide you with a refund
Incorrect Address or Address Change
Please ensure the shipping address is correct when placing your order. We are not responsible for lost or undelivered packages or any costs associated with an incorrectly provided address. We cannot guarantee that we can successfully modify the address once it has been submitted.
If you need to change the address, postal services or EMS will charge us a fee for the address change. If the new address is far from the original, there may be an additional redelivery cost.
If you ask us to contact the postal service or EMS on your behalf to request the change, we will send you an invoice to cover the additional costs at the time of the change. If you make the change on your own and postal services or EMS bill us separately, we will send you an invoice for that amount to cover the cost.
We appreciate your understanding that while we strive to absorb costs for our own mistakes, we cannot take responsibility for errors outside of our control.
Lost, Stolen, or Misdelivered Packages
If there is no signature requirement, postal services or EMS will determine at their discretion if the area is secure enough to leave the package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they are unable to obtain a signature, they may leave a door tag with further instructions. Check your tracking information for the latest delivery attempts.
If the package is returned to us due to being lost, stolen, or misdelivered, we will provide re-shipment service. Re-delivery is a paid service, and we will charge shipping costs based on the package size and weight.
If the lamp is damaged or lost during shipping, we will send you a new one free of charge.
If a package is marked as “delivered” but cannot be located, it is likely still nearby or on the delivery truck. Typically, it will be delivered the next day. If the package cannot be found, it is your responsibility to contact the postal service or EMS and request a "trace" to locate the package. For replacement or refund consideration, you must request a trace within 7 days of delivery. Outside this window, we can no longer file a claim for lost or stolen items.
Failure to Receive Delivery
If you are unable to receive a package, you can contact your country’s express post. How to contact? Click here
Supplementary Statement:
In cases of address or delivery issues, the recipient will need to assist in coordinating with the courier to resolve the shipment problem. This may involve the recipient picking up the parcel at the courier's office. We do our best to liaise with the courier, but due to varying time zones and languages, the issue is often resolved much more quickly with the recipient’s involvement.